Some guy just got his jaw broke and was hospitalized. The other guy is in segregation. The dispute was over JPay. Ever since JPay has issued the new JP5, there has been a rise in the number and severity of assaults and fights.
JPay upgrades the handheld devices from the JP4, to the JP5. Thousands of inmates pay for that upgrade. They then all get their new and improved device within a few weeks of each other. Now everyone wants to link-up their new device at the JPay kiosk so they can download all their music on their new JP5.
JPay’s software is so old and cheap that it causes the kiosks to freeze up and run super slow.
The logins are limited to 20 minutes. In that time, inmates are only getting 2 or 3 songs. A lot of these guys have over 1,000 songs!
In an already volatile environment, you can imagine the frustration and anger this creates.
There’s now a feeding frenzy mentality revolving around the JPays. Everybody is trying to log on all day, everyday. And because these guys are only getting 2 or 3 songs per login, there’s no end in sight to this unnecessary, totally preventable, madness.
The remedy is quite simple:
*Pre-load the JP5’s with everyone’s music.
*Upgrade all software and technology to the best money can buy. (JPay can afford it. They’re a multi-million dollar business!)
Until something changes, JPay will continue to be the cause of numerous assaults and fights. I just hope that DOC will hold JPay to a higher standard before another jaw gets broke…or worse.